Web
Here are some more details for those who need a comprehensive web service, and what's included in each package:
| Service | Features | Bronze | Silver | Gold |
|---|---|---|---|---|
| Installation | Website Set Up | ? | ? | ? |
| Configuration | Menus, Main Pages | ? | ? | ? |
| Theme | Standard Templates, Custom Colours |
? | ||
| Custom Templates | ? | ? | ||
| User Posts | Unlimited Stories, Blogs, Polls | ? | ? | ? |
| Hosting | Website, Email | ? | ? | ? |
| Media File Storage | 100 MB | ? | ||
| 1 GB | ? | |||
| 10 GB | ? | |||
| Media | Photo Gallery, Audio/Video Posts |
? | ? | ? |
| Customised Views | ? | ? | ||
| Streaming | ? | |||
| Custom Views | Advanced Content Display Templates |
? | ? | |
| Custom Forms | Application Forms, Online Surveys | ? | ? | |
| eCommerce | Online Store | ? | ||
| CiviCRM | Setup and support | ? | ||
| Analytics | Google Analytics | ? | ? | ? |
| Custom Web Reports | ? |
Notes:
- Unlimited - fair usage policy applies -defined as consistent with and without impact to normal usage of the majority of clients using the services.
- Audio/Video posts using externally hosted service are unlimited (e.g. YouTube, soundcloud etc), otherwise limited by file storage capacity.
| Service | Features | Basic | Intermediate | Advanced |
|---|---|---|---|---|
| Installation | Account Set Up | ? | ? | ? |
| Contacts Import | Initial Bulk Data Upload |
? | ? | ? |
| Templates | HTML Templates for easy campaign set up | ? | ? | ? |
| Multiple Lists | Segment customers for increased relevance | ? | ? | ? |
| No of Contacts | 5,000 | ? | ||
| 20,000 | ? | |||
| 100,000 | ? | |||
| Online Reporting | Campaign Tracking, Opens and Click | ? | ? | ? |
| Advanced Analytics | Segmentation, Propensity modelling |
? |
* Unlimited - fair usage policy applies.
Additional Services
| SERVICE | DESCRIPTION | RATE |
|---|---|---|
| Technical Support | Systems issues, administration access | Free |
| Custom Support | List Management | $80/Hour |
| Bulk Data Processing | $80/Hour | |
| Campaign Management | $80/Hour | |
| Custom Design | We work with graphic design partners who will quote based on requirments | POA |
Analytics
| Service | Features | Bronze | Silver | Gold |
|---|---|---|---|---|
| Installation | Account Set Up | ? | ? | ? |
| Data Preparation | Initial Upload ans Assessment | ? | ? | ? |
| Single Customer View | Master table of key summary statistics on every customer |
? | ? | ? |
| Customer Basics | Customer Base | ? | ? | ? |
| Summary Statistics | Totals, Averages, Frequencies, Trends |
? | ? | ? |
| Product Analysis | Top Sales | ? | ? | |
| RFM | Recency, Frequency, Monetary | ? | ? | ? |
| Profile Analysis | Comparitive statistics by RFM segment |
? | ? | |
| No of Customers | 1-10,000 | ? | ||
| 10,001-100,000 | ? | |||
| 100,001+ | ? | |||
| Marketing Performance | Online campaign reports - open and click rates | ? | ? | ? |
| Multiple Data Sources | Sales, Email, Web, more feeding into Single Customer View | ? | ? | |
| 100,001+ | ? | |||
| Segmentation | Cluster analysis, grouping customers into behavioural groups | ? | ||
| Propensity Modelling | Scoring most liekly to respond or buy, applied to email | ? |
Additional Services
| Service | Description | Rate |
|---|---|---|
| Technical Support | Systems issues, administration access | Free |
| Custom Support | Data Management | £80/Hour |
| Analytics Presentation | £80/Hour | |
| Custom Reports and Analytics | £80/Hour | |
| Custom Analytics | Special projects requiring dedicated development and resource management | POA |