At Audienceware, we offer a flexible engagement model designed to complement your team’s expertise and strengthen your capacity to Engage Your Audience. Whether you need ongoing support to maintain your systems or strategic solutions for transformation, our lean, value-driven approach ensures maximum delivery and measurable results.
Support Services: "You Manage"
Our dedicated Support Team is here to maintain and enhance the systems you rely on daily. These services are designed to complement your team’s resources and ensure smooth operations:
- Subscription-based plans for predictable budgeting.
- Reserved capacity tailored to your needs.
- SLA-backed response times for qualifying issues.
- Flexible PAYG support options for non-subscription clients.
“Your System Essentials”
Core maintenance services to keep your systems secure and business-ready:
- Hosting services and server management.
- CMS and CiviCRM software upgrades and maintenance.
- Backup, recovery, and 24/7 monitoring.
- “Roadside assistance” for critical issues.
- Support and maintenance for bespoke Audienceware-developed solutions.
See the Your System Essentials page for more details.
“Your System Plus”
Additional support for small, incremental changes to your systems:
- Website updates: menus, pages, and themes.
- CiviCRM custom fields and bulk data operations.
- Mailing operations, templates, and plugin installations.
- Configuration changes and media management.
- Reporting operations.
See the Your System Plus page for more details.
Solutions Services: "We Manage"
Our Solutions Team delivers tailored projects and consulting services to help you achieve your goals and expand your capabilities:
- Full project management.
- Clear budgeting, milestones, and reporting.
- Scheduled delivery to meet your objectives.
Projects
Projects are designed to enhance or build your systems beyond the scope of your subscription. Examples include:
- Set-Up Projects: Build new systems or migrate existing ones to Audienceware.
- Development Projects: Significantly enhance your systems to meet new objectives.
Our senior consultants work with you through a discovery process to design a project tailored to your objectives, budget, and timeline. A detailed Scope of Works with milestone-linked payment schedules ensures transparency and accountability.
Programs
Programs provide strategy, design, and system consulting to create advanced solutions:
- Website UX design in WordPress and Drupal.
- Business intelligence dashboards and reporting.
- Sales, marketing, and fundraising tools.
- Predictive modeling and data science.
- Marketing automation and customer data platforms.
See the Solutions Services page for more details.
How the Engagement Model Supports You to Engage Your Audience
Our Engagement Model is designed to help organisations access the Tools, Data, and People resources needed to succeed. Whether you’re an NFP working with limited budgets or a commercial organisation scaling for growth, the model provides the flexibility to meet you wherever you are on your roadmap—and guide you toward your next stage of audience engagement.
Through this model, we address capability in three key areas:
- Tools: Whether using your platforms or ours, we ensure systems like WordPress, Drupal, and CiviCRM are optimised for content, CRM, and digital marketing.
- Data: From your existing data to advanced analytics and processes we implement, we deliver actionable insights that guide strategy and measure results.
- People: We complement your team with training and support or provide our own experienced consultants, developers, and delivery specialists to drive your success.
By aligning these capabilities with your goals, the Engagement Model ensures your organisation can navigate today’s challenges, seize tomorrow’s opportunities, and focus on what matters most—investing in the capability to Engage Your Audience is one of the most important decisions an organisation can make, delivering stronger relationships, deeper participation, and financial returns that should pay for the investment many times over, ensuring long-term sustainability..