Hope you’re all having a great start to 2026!
Thanks to your participation throughout 2025 — in response to your requests, challenges and feedback, we were able to continuously improve and expand the range of services that collectively make up the Digital Experience Platform (DXP).
While baseline platform improvements such as performance, data management and security benefit all clients, many of you are also realising improved efficiency, stronger engagement, retention and revenue growth through more holistic utilisation of the full suite of services — from workflow automation through to advanced analytics and digital strategy.
Wherever you are on the engagement journey, our team is thrilled to be of service to help you build your capacity, expanding on the continuous improvement activities undertaken throughout the year:
Web
- Performance – Cloudfront CDN, 24/7 monitoring and support
- Security – WAF, Access controls, proxies
- UX design – creative design, workflow optimisation
CRM
- Custom UI – tailor made screens, forms, processes
- Integrations – API connection between multiple systems
- Automation – data enrichment, workflow optimisation
Marketing Automation
- User Engagement – Smart Forms, Modals, Dynamic Content
- Automated campaign workflow, CRM Integration
CDP (Customer Data Platform)
- Visitor Profiles and data enrichment, contact matching
- Personalisation and recommendation
Digital Strategy
- Campaign Development and Execution, Personas & Segmentation
- Analytics & Insights – dashboards, performance indicators, profiles
- Strategy – growth metrics, deep dive analysis consulting
DXP and the Audienceware Team
Read more about DXP here – it’s a capability stack, which means it takes tools, data and people resources to work. Imran and his team have made incredible progress in developing their knowledge and skills, including a world first custom user interface for CiviCRM. Team members work hard to be knowledgeable about all technologies and accounts to ensure consistency of service and integrity of solutions, so that any team member can respond to requests.
Thanks to you – participation is the key to capacity building!
Yours and our capacity work together to build a stronger platform – thanks to your participation in the Engagement Plan rollout, the AWS Credits program and other projects, together we take on the challenges that help us to be more productive, invest in knowledge, data and audience relationships for a sustainable future.
As 2025 was also a year of efficiency, here’s to building on that progress towards greater effectiveness in 2026, through innovation and collaboration!