| Name | Features | Key benefits | Technologies |
|---|---|---|---|
| Enable Systems supported | Core managed support for websites, CRM and integrations. Monitoring, security updates, routine maintenance and issue resolution. | Stable, secure and supported systems. Reduced operational risk. | Drupal, WordPress, CiviCRM, AWS hosting, security tooling |
| Enhance Change & customisation | Change requests and customisations to adapt platforms to how you work. Feature refinements and configuration improvements. | Platforms tailored to organisational needs. Faster turnaround on improvements. | Drupal & WordPress custom modules, CiviCRM extensions, APIs |
| Empower Automation & insight | Workflow automation, marketing automation, dashboards, reporting and business intelligence. | Improved efficiency and consistency. Better visibility and data-driven decisions. | Mautic, CiviCRM workflows, GA4, dashboards, data pipelines |
| Engage Performance & program development | Senior consulting support. Performance insights, effectiveness analysis, audience segmentation, program and campaign development. | Stronger engagement outcomes. Better targeting and ROI. | CDP & analytics tooling, segmentation models, campaign platforms |
| Execute Strategy & delivery | Audienceware operates as an extension of your team. Project and program management, digital strategy, UX design and execution. | Scalable delivery without additional headcount. End-to-end execution. | Full DXP stack, UX tools, analytics, advertising and delivery platforms |
Engagement Plans
Talk to us about an Engagement Plan if you’re looking for an ongoing framework to plan, prioritise and deliver work across support and solutions over time.
As platform use grows and work increasingly involves the Solutions Services team — including change requests, automation, analytics and strategy — Engagement Plans provide bundled value that supports staged development, predictable budgeting and alignment between delivery effort and outcomes. This approach works well where continuity, shared context and steady improvement are important.
Projects & On-Demand Services
Projects and on-demand engagements are well suited to defined initiatives with clear scope and timing, such as digital strategy, UX design, analytics projects, migrations or platform enhancements.
This model provides focus and flexibility, allowing work to be scoped and delivered independently where ongoing capacity or staged development is not required.
Choosing the right approach
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Engagement Plans suit organisations planning ongoing improvement and regular use of solutions capability
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Projects / On-Demand suit discrete initiatives or targeted specialist work
Many clients use both approaches at different times, depending on priorities and internal capacity.
If you’d like to discuss which model best fits your current needs, we’re happy to talk it through.