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How We Work

Audienceware works through a flexible managed services model designed to help organisations build the systems, data, strategy and delivery capability they need to Engage Your Audience.

Our model combines two complementary delivery layers: Support Services and Solutions Services. These layers apply across our service areas — including websites, CRM, data, automation, analytics, UX and digital strategy.

Hosting, Security and Monitoring

Audienceware provides managed hosting and support for websites, CRM platforms and related digital systems, primarily for not-for-profit and purpose-driven organisations. Our hosting model is designed to provide a practical balance of reliability, performance, security and affordability.

This page explains how we host client platforms, the security and monitoring measures we commonly use, and the important assumptions and limitations that apply, especially where older or legacy software is involved.

CiviCRM Support & Services

CiviCRM services that improve engagement (not just IT support)

Audienceware helps organisations implement, run, and continuously improve CiviCRM — from hosting and setup through to integrations, automation, and CRM practices that lift acquisition, retention, and development.

If CiviCRM feels under‑used, hard to trust, or hard to operate, we’ll help you get the fundamentals right and then build capability over time.

Data Services

From Data Management to Engagement Readiness

  • Data challenges solved
  • Specialist team, tools and techniques, managed for you
  • Better data utilisation for smarter decisions and stronger engagement

Data Management

  • Data Import/Export
  • Database, file and media store management
  • Cloud backup, recovery and archiving

Engagement Plans

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Recommended Reading

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