Continuous Improvement

Audienceware continually invests in its tools, data and people, focusing on areas that may not be directly billable but significantly enhance effectiveness and service performance. By leveraging technological advances and available expertise, the company innovates to maintain cost efficiency and deliver superior value to its clients. This commitment to continuous improvement ensures that Audienceware stays at the forefront of industry developments, providing clients with the best possible outcomes.

• Support Team Management
  • Level 1 response team - Audienceware and Bob Cares first response and auto escalation for urgent issues
  • Level 2 technical team - additional resources trained for Audienceware client specific application support
  • Level 3 advanced/advisory team - additional resources for complex solutions
  • Out of Hours Support - Bob Cares 24/7 Availability to respond to urgent Audienceware tickets
  • Support System development
    • Algorithm development
    • Custom reporting
• Application Support
  • Site monitoring
  • Module/Plugin/Extension review and trialling
  • CiviCRM status monitoring
• Security
  • Cloudfront and WAF configuration and monitoring
  • Wordfence subscriptions, monitoring and action
  • Spam prevention subscription services
  • Custom file system proection and blocking rules
• Server Management
  • Server monitoring Service (Bob Cares)
  • Performance tuning
  • Disk space management
  • Extended disk snapshot life
  • Disk space Management
    • Archiving
    • Use of AWS EFS for large client file repositories
  • AWS EC2 scaling for specific client requirements
  • Logging Analytics
    • Cloudwatch
    • Elasticsearch
• Database Management
  • MySQL monitoring and performance tuning
  • Database maintenance, archiving
  • Custom stored procedures for data enrichment and business intelligence
  • Extended backup storage life on AWS S3
• Email Management
  • AWS SES configuration and monitoring
  • AWS SES Monitoring plugin
  • Mandrill SMTP Service for transactional email (user notifications, system notifications etc)
• Google Developer Services
  • Maps
  • Contact sync
  • SSO
• Digital and Social Marketing initiatives
  • Facebook Integration
  • API development and automation
  • Google and Facebook analytics
  • Marketing Automation and CDP
• AWS Business Support
  • Business Support subscription
• Development initiatives
  • R&D
    • Advanced API development
    • AI, Business Intelligence and Analytics
  • Discovery - market solutions review
  • Custom User Interface Development
    • API based ‘headless’ CiviCRM
• Account Management
  • Additional resource availability
• Sponsorship
  • CiviCRM partner
  • Mautic
  • Tracardi CDP
• Advanced Analytics
  • Business Intelligence solutions - AWS Quicksight
  • Big Data methodologies for data management and analytics
  • Machine Learning and AI