Maintenance
‘Maintenance’ is provided by Audienceware as a managed service under the 'Your System Essentials' subscription plan, featuring:
- Updates
- Minor updates to existing CMS codebase, plugins, CiviCRM and extensions
- Also known as ‘Patches’ these updates are typically minor modifications to existing programs
- Upgrade
- 1 Major upgrade per year, often a ‘replacement’ of the existing program, likely to be accompanied by changes in features, often requiring additional upgrades to dependent extensions and server software
- Backup and Restore
- Daily database backups to AWS S3
- Restoration/roll back as required
- Disaster Recovery
- Server volume snapshots
- Recovery of data from archives
- Cloudfront and WAF
- Implementation of AWS Cloudfront CDN (content Delivery Network) for improved website content delivery performance
- AWS WAF (Web Access Firewall) for network level security and bot protection
- 24/7 Support
- Server and Website Monitoring, automatic intervention
- Out of hours response for urgent issues (server outages etc)
Maintenance charges are to be advised by the Account Management team with consideration for the following factors
- No of CMS instances
- No of CiviCRM instances
- Customisation, non standard features
- Advanced custom features - complex tailored solutions
- Other client specific requirements
Assumptions
- To qualify to a standard maintenance plan, the system must be able to be updated or upgraded using the standard methodology as defined by the software developers
- Highly customised or out of date systems may require significant modification in order to be compatible with an update or upgrade
- In such cases, a ‘Project’ may be required to modify or fully redevelop a feature separately in order to re-qualify as a ‘standard’ site eligible for maintenance
Hosting
Hosting is provided as a managed service on the AWS (Amazon Web Services) cloud platform, the costs for which are a function of the following:
- Server Cost, based on CPU and Memory
- Disk space
- Backup and storage space
- Additional services as applicable
Our pricing for maintenance is determined by the size of server required to meet performance standards for clients applications as indicated by the number of contacts (civiCRM)
- Shared Hosting - up to 5000 contacts
- Small Server - up to 20,000 contacts
- Large Server - up to 100,000 contacts
Your organisation may also be eligible for Amazon Web Services Credits Program for Nonprofits, which can significantly reduce hosting costs.