We understand that every dollar matters—especially for Not-for-Profits and organisations looking to maximise their impact. That’s why we’ve designed a cost-effective service model that ensures essential digital services remain accessible without unnecessary overheads.
How We Keep Support Costs Low
✅ Online-First Support – Our System Essentials plan is designed for efficiency, with online ticketing as the primary support channel.
✅ On-Demand Phone Support – Telephone support is available as a premium service, ensuring it is reserved for high-value strategic needs. If you're engaged in Solutions Services, phone support may be included to assist with enablement.
✅ Cost-Effective Hosting – We leverage low-cost shared AWS hosting, and eligible Not-for-Profits can access AWS credits to further reduce costs.
✅ Flexible Maintenance & Support – Choose pay-as-you-go for ad-hoc support or a subscription plan for better value and proactive system management.
✅ Virtual Account Management – Rather than a dedicated account management team, we fulfil account management requirements virtually through our support team, the Client Portal, and—by exception—through escalation to our consulting team as required.
For organisations with complex needs, strategic projects, or growth ambitions, our Solutions & Strategy Teams are available to design tailored digital strategies that align with your objectives.
📌 Need a more customised support model? Let’s discuss the best approach for your organisation.